Shipping & Returns

2 - 6 Days Australia-wide Free Tracked Delivery 

We also offer express shipping on checkout. Your package will be dispatched from "Roarcraft Warehouse" in Brisbane, Queensland. We use a selection of Aramaex/Sendle/Australia post depending on your location. All shipments will have tracking number. 

How much does shipping cost?
  • Shipping is free for orders for all of Australia. For orders from New Zealand, we charge a flat $9.95 AUD shipping fee.

express shipping

Processing time
  • The time we need to prepare an order for shipping varies, most orders will be shipped in 2-3 business days. 
Estimated shipping times
  • Australia: 2-10 business days
  • New Zealand: 4-9 business days
Customs and import taxes
  • There will be no Customs and import duties.


Returns & Exchanges

We're sure you'll be happy with your purchase but if you have any problems please email:

  • If you are unhappy with your goods for any reason we'll gladly issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original condition.
  • For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days.
  • Postage charges, return shipment costs, customs charges and handling fees will all be deducted from any refund or requested exchange due.
  • If you've requested any personalizations or customizations WE WILL NOT be able to accept a return or a refund as it is cannot be resold.  
Return address:
11 Relimba Street,
Shailer Park QLD/Australia 4128
  • Please contact us to confirm the address. We will send you a ticket number.